My issue is in build error at 2% or 97%

Author: Dana-Maria ROBU
Publishing date: 25/07/2018
Version history: 2.0

Possible problems:

  • 2% error: assets not present on the FTP.
  • 2% error: bad FTP credentials.
  • 97% error: inexistent PDF or badly referenced in Cloud Authoring.

Pre-requisite: I start a batch process with Import Issues action, via Excel file, manual action or XML ingestion.

1. Problem: the assets are not present on the FTP.
Solution:
  1. Log into your Cloud Authoring account.
  2. Cancel the build in error.
  3. Login to the FTP in question.
  4. Deposit the assets declared during the creation of the Automation.
2. Problem: bad FTP credentials.
Solution:
  1. Log into your Cloud Authoring account.
  2. Cancel the build in error.
  3. Go to Storage settings page.
  4. Select the FTP you declared for the Automation in question.
  5. Correct the information declared in the FTP settings.
3. Problem: inexistent FTP or badly referenced on Cloud Authoring.
Solution:
  1. Log into your Cloud Authoring account.
  2. Cancel the build in error.
  3. Select the Automation and Issue in question.
  4. Select Batch process card.
  5. Reference the exact name of the asset, file extension included.

If another error, contact the Support team via Intercom.

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