Rakuten Aquafadas Privacy Policy

Your privacy and personal data is at utmost importance to us. Rakuten Aquafadas aims to offer its users the best service with great respect to their private life.

This privacy policy describes how Rakuten Aquafadas::

  • collects and processes personal data about you
  • uses and protects these information, and
  • accesses your rights in relation to these information.

What data do we collect?

We collect two kinds of data: (1) the data that you provide us and (2) the data that are automatically collected when using our services.

1/The data that you provide us: To optimise our service, we ask you to provide the following information: .

  • Your personal details: when you wish to access our services (create an account, subscribe to our newsletter, sign up to a webinar, etc.) you will be asked to provide us your surname, first name, email address, telephone number, bank details. This identification data will only be your professional data;.
  • We may also collect information related to your company, such as its field of activity, its size, etc. if you provide this to us;
  • Lastly, depending on the services you use, we might collect other data such as your IP address, your FTP data, your Box access, LRS or information from your Apple, Google and/or Amazon accounts.

2/The data that we collect automatically: In order to guarantee that our application creation services function properly we may also collect other information pertaining to you. In this case, this information is collected automatically when you use our various services:.

  • We may have access to data related to account creation dates, bugs and anomalies, statistics or even data related to user history and activity (download history, browsing history, use of bookmarks and notes);
  • We also collect data on the hardware you might use, such as your devices (mobile telephone, tablet, and so on) or your operating system (iOS, Android, Windows, macOS, etc.) in order to link them to your account.

We only collect data that help to use and improve our services. We will never collect information related to religion, sexual orientation, political opinion, state of health, etc.

How do we use the data we collect?

We use your personal data to:

  • Make our various services available to you;
  • Improve our products and develop new ones, by knowing your usage habits and understanding how our technology is used;
  • Tell you about our services and products through our newsletters, emails or personalised calls;
  • Adapt our services constantly depending on the use, for example by increasing our servers’ capacity or our teams’ responsiveness.

In all cases, we will not use your data for any use unrelated to the services we provide.

We must have a legal basis to process your personal data. In most cases the legal basis will be one of the following:

  • to fulfil our contractual obligations to you, for example to provide our services. Failure to provide this information may prevent or delay the fulfilment of these contractual obligations
  • to comply with our legal obligations, for example to reply to official requests from competent authorities
  • to meet our legitimate interests, for example to understand how you use our products services and to enable us to derive knowledge from that, which allows us to develop new products and services. When we process personal data to meet our legitimate interests, we put in place robust safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms.

your consent at any time by contacting us using the details at the end of this privacy notice.

Can third parties access any of the data we collect?

We may share your personal data with third parties under the following circumstances:

  • Service providers and business partners. We share your personal data with our service providers that perform business operations for us on our behalf. For example, we may partner with other companies to use their tools or software that allow us to best manage our activities.

We ensure that these third-party software and services are compliant with French and European regulations on personal data, such as the French Data Protection Act of 6 January 1978 and the European “GDPR” General Data Protection Regulation of 27 April 2016.

All precautions that we put in place to protect and safeguard your data are therefore also implemented by the third-party software and services that we use.

Do we transfer your personal data?

Your personal data may be transferred to, stored, and processed in a country that is not regarded as ensuring an adequate level of protection for personal data.

We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your data is adequately protected. For more information on the appropriate safeguards in place, please contact us at the details below.

Do we sell the data that we collect to third parties?

Rakuten Aquafadas does not sell the personal data collected from you.

What are your rights on the data we collect?

Even if you gave us your permission to collect the data that will be used for our services, you are always able to:

  • Access the data pertaining to you;
  • Modify this data at any time;
  • Change your mind and choose to no longer give some of your information;
  • Oppose the processing of your personal data.

Nonetheless, please note that these various actions could impact the proper use of the services we offer, which may no longer function in an optimal way.

What is our policy on collecting the data of minors?

Rakuten Aquafadas services and products are only targeted at professionals. Subsequently, we do not allow minors to use our services.

What solutions do we have to protect and secure the data we collect?

You have certain rights regarding your personal data. These include the following:

  • Access your personal data;
  • rectify the information we hold about you;
  • Erase your personal data;
  • Restrict our use of your personal data
  • Object to the processing of your personal data;
  • Receive your personal data in a usable electronic format and transmit it to a third party (right to data portability)
  • Lodge a complaint with your local data protection authority.

Nonetheless, please note that these various actions could impact the proper use of the services we offer, which may no longer function in an optimal way.

If you would like to discuss or exercise such rights, please contact us at the details below.

We encourage you to contact us to update or correct your information if it changes or if the personal data we hold about you is inaccurate.

We will contact you if we need additional information from you in order to honour your requests.

What is our policy on collecting the data of minors?

Rakuten Aquafadas services and products are only targeted at professionals. Subsequently, we do not allow minors to use our services.

What solutions do we have to protect and secure the data we collect?

We implement technical and organisational measures to ensure a level of security appropriate to the risk to the personal data we process.

The servers used by Rakuten Aquafadas are made secure by access rights management (ACL) and encryption during each transfer.

The third-party service providers we may use also implement the most reliable security measures.

We evaluate these measures on a regular basis to ensure the security of the processing.

How long do we keep the data that we collect?

We keep the data that we have collected as long as you use our services and products. We may also save your data even after you no longer use our services and products in order to allow you to continue to purchase content from Rakuten Aquafadas.

We will not store your information for longer than required by regulation.If you wish to delete your account or certain specific information still in our possession (except if regulation obliged us to keep certain information despite the request to delete it).

How can you exercise your rights or contact our data protection officer?

If you wish to exercise your right to information, to access, amend, oppose or delete the data about you that we have collected, or if you want to contact our data protection officer, you can contact the Rakuten Aquafadas company in the following way:

  • By electronic mail: contact@aquafadas.com
  • By post:
    Rakuten Aquafadas
    1025 rue Henri Becquerel
    Parc Club Millenaire, Batiment 3
    34000 Montpellier

For each of your requests, you will have to be able to prove your identity (mainly by providing us with a copy of your identity card, passport or other means that would allow us to confirm your identity). Please note that we will not be able to grant your request if you cannot prove your identity.

For any complaints, you can contact the CNIL (French Data Protection Authority), the contact details can be found online at www.cnil.fr.

Do we save your browsing history via cookies?

In order to better understand the behaviour of our users, and always in the aim of improving their product experience, we use cookies that save information relating to your computer’s navigation on our website (the pages you viewed, the time and date, etc.), which will be activated during your future visits.

For your information, cookies are text files sent by your computer each time you visit our sites and are exclusively associated with your account or browser.

Rakuten Aquafadas has two kinds of cookies in place:

  • Technical cookies necessary for the functioning of its site: These cookies facilitate your access of the service, help you to navigate our site and use all its essential functions. Without these cookies, our Internet sites would not function correctly and you would not be able to use some of their important functions. For example, we use a cookie to keep you connected during your visit, so that our site does not repeatedly ask you to log in again to access its various pages or store your preferences ). We also use cookies to detect and prevent fraud (_crsf for example).
  • Third-party cookies: These cookies are mainly used for analytical purposes (statistics), marketing and support:
    • The websites aquafadas.com, blog.aquafadas.com, cloudconnect.aquafadas.com, and www.cloudauthoring.com use Google Analytics, an internet site analysis service provided by Google Inc. (“GoogI”). Google Analytics uses cookies (_ga, _gat, _utma, _utmb, _utmc, _utmt, _utmz), text files placed in your computer in order to help the internet site to analyse the use of the site by its users. You can deactivate the use of these cookies by selecting the appropriate settings in your browser. However, deactivating could prevent you from using certain functions of this site.
    • The websites aquafadas.com, blog.aquafadas.com, cloudconnect.aquafadas.com and www.cloudauthoring.com use HubSpot Analytics. This uses cookies (_hstc, __hssrc, __hssc, hsfirstvisit, hubspotutk) for marketing purposes. This helps us to adapt content and personalise communications with site visitors and subscribers. The cookies are used to gather information on the use of the site by visitors. This information is used to create reports and to help us improve the site.. Mainly to tell us the number of visitors to the site, the page they visited before arriving at the site, and which pages they viewed.
    • The websites aquafadas.com, blog.aquafadas.com, cloudconnect.aquafadas.com and www.cloudauthoring.com use Intercom. This uses cookies (intercom-lou-…, intercom-session-…) for support and information purposes. In this way, Rakuten Aquafadas can communicate with people connected to our sites.

Information about these cookies will be shown to you in an information banner, in order to alert you of the presence of these cookies.

In all cases, you are free to configure these cookies if you want to. Depending on your browser, this can be done:

Please note that we save information from cookies for a maximum of twelve months.

Changes to this Privacy Policy

We may modify or update this privacy notice from time to time.

If we change this privacy notice, we will notify you of the changes. Where changes to this privacy notice will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you sufficient advance notice so that you have the opportunity to exercise your rights (e.g. to object to the processing).


Wednesday 23 May 2018