From now on, you can ask the support team any questions directly via the chat module set up on Cloud Connect.
Rakuten Aquafadas Premium Support
For those with additional support and training needs, we offer several premium support packages with options likes unlimited tickets, guaranteed response times and one-on-one support.
Rakuten Aquafadas technology is widely adopted by media publishers and businesses across the world. Our tools can be used by clients themselves without our help or we can provide a service to convert existing content and create apps.
There is no typical cost as this solely depends on the specific client requirements, features needed and agreed ways of working. However, as a guideline, Rakuten Aquafadas content and apps licence start from 7,500 euros for Next Gen app solution per year (without any additional features). Each project is evaluated and costed on individual basis by our sales teams or international partners.
If you are thinking about developing an app, creating an interactive content, automating content publishing, developing e-magazine or a sales solution fill in the contact form and our sales teams will be delighted to email or call you and showcase how this could work in practice.
Please contact your existing sales rep who you dealt with before. Or fill in the contact form specifying your existing project and we’ll be back in touch.
It depends on your own contract. If you have a personalised Premium Support fast response contact included in your contract you can directly write to your dedicated person at Help Desk. You can also browse our Technical Documentation Library full of useful answers, solutions and suggestions.
Our technology is designed mainly for larger businesses. We deliver our tools either directly or via our international technology integrators working in clients’ language and time zone. We also collaborate with agencies.